About SKS CX<\/span><\/h1><\/div><\/div><\/div><\/div><\/div><\/div>![](\"https:\/\/skscx.com.br\/wp-content\/uploads\/2019\/10\/topo-ondas-4-1.png\" "\\"topo-ondas-4\\"")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>About SKS CX<\/span><\/h1><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div>Pioneira em Mystery Shopping na Am\u00e9rica Latina, Stella Kochen Susskind<\/strong> fundou a Buy & Test em 1988, mudando o nome da empresa em 2009. Stella Susskind \u00e9 considerada uma das especialistas mais importantes em Customer Experience no mundo. Seu livro “Cliente Secreto \u00e0 metodologia que revolucionou o atendimento ao consumidor” \u00e9 um best-seller e o primeiro livro sobre o Mystery Shopping na Am\u00e9rica Latina. Considerada como uma mente muito criativa, Stella Susskind inova novamente com a SKS, uma consultoria de experi\u00eancia do cliente alimentada pela mais poderosa plataforma israelense de pesquisa de mercado, Checker Software.<\/p>\nShe has spoken internationally at conferences in Barcelona, \u200b\u200bStockholm, Amsterdam, London, Athens, San Diego, Chicago, Las Vegas, Buenos Aires, and of course in Brazil. Her performances are well regarded because of Stella's experience, her good humor, dynamism, but most of all, humanity and affection for the audience.<\/p>\n<\/div>
<\/div><\/div><\/div>![](\"https:\/\/skscx.com.br\/wp-content\/uploads\/2019\/10\/stella-kochen-susskind.png\" "\\"stella")
<\/span><\/div><\/div><\/div><\/div>Fundadora e primeira presidente da Mystery Shopping Providers Association da Am\u00e9rica Latina em 2008 , Stella \u00e9 membro atuante da Associa\u00e7\u00e3o e em 2021 recebeu seu sexto pr\u00eamio MSPA Elite Member. Esse pr\u00eamio a coloca entre os 10 melhores experts em Mystery Shopping no mundo e a \u00fanica premiada na Am\u00e9rica Latina.<\/p>\n<\/div>
Stella describes herself as passionate about Customer Experience. In her own words:<\/h3><\/div><\/div><\/div><\/div>![](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27158%27%20height%3D%27132%27%20viewBox%3D%270%200%20158%20132%27%3E%3Crect%20width%3D%27158%27%20height%3D%27132%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\")
<\/span><\/div><\/div><\/div><\/div><\/div>\u201cFirst of all I am passionate about life and my work and it makes a big difference. I love people, I love to serve clients and have long partnership. I love dogs and I am absolutely addicted to Customer Experience. This gives me advantages and also some disadvantages. I am always striving for perfection in my company, my professional life, and my projects, but I always worry about the impact of results on people's lives, which makes me strive even further.<\/em><\/p>\nAs someone who is passionate about customer experience, I became a better professional. I am always innovating, looking for new opportunities and working with the Mystery Shopping Providers Association to define ethics and best practices in the market.<\/em><\/p>\nAs for disadvantages, I must confess: I've been late to meetings many times in my life rescuing dogs on the streets\u2026 Sorry\u2026 That's me!\u201d<\/em><\/p>\n What does she think of the union with Checker?<\/strong><\/p>\n\u201cI joke with my Israeli partners that they have made me a much smarter, more alert, and agile person. And this joke is 100% true. With Checker,, I learned that tomorrow is now! My concept of efficiency has been twisted. This partnership is certainly a welcome break in the customer experience market. Toda rab\u00e1, Checker!\" <\/em><\/p>\n<\/div>
<\/span><\/div>About SKS CX<\/span><\/h1><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div>Pioneira em Mystery Shopping na Am\u00e9rica Latina, Stella Kochen Susskind<\/strong> fundou a Buy & Test em 1988, mudando o nome da empresa em 2009. Stella Susskind \u00e9 considerada uma das especialistas mais importantes em Customer Experience no mundo. Seu livro “Cliente Secreto \u00e0 metodologia que revolucionou o atendimento ao consumidor” \u00e9 um best-seller e o primeiro livro sobre o Mystery Shopping na Am\u00e9rica Latina. Considerada como uma mente muito criativa, Stella Susskind inova novamente com a SKS, uma consultoria de experi\u00eancia do cliente alimentada pela mais poderosa plataforma israelense de pesquisa de mercado, Checker Software.<\/p>\nShe has spoken internationally at conferences in Barcelona, \u200b\u200bStockholm, Amsterdam, London, Athens, San Diego, Chicago, Las Vegas, Buenos Aires, and of course in Brazil. Her performances are well regarded because of Stella's experience, her good humor, dynamism, but most of all, humanity and affection for the audience.<\/p>\n<\/div>
<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div>Fundadora e primeira presidente da Mystery Shopping Providers Association da Am\u00e9rica Latina em 2008 , Stella \u00e9 membro atuante da Associa\u00e7\u00e3o e em 2021 recebeu seu sexto pr\u00eamio MSPA Elite Member. Esse pr\u00eamio a coloca entre os 10 melhores experts em Mystery Shopping no mundo e a \u00fanica premiada na Am\u00e9rica Latina.<\/p>\n<\/div>
Stella describes herself as passionate about Customer Experience. In her own words:<\/h3><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div>\u201cFirst of all I am passionate about life and my work and it makes a big difference. I love people, I love to serve clients and have long partnership. I love dogs and I am absolutely addicted to Customer Experience. This gives me advantages and also some disadvantages. I am always striving for perfection in my company, my professional life, and my projects, but I always worry about the impact of results on people's lives, which makes me strive even further.<\/em><\/p>\nAs someone who is passionate about customer experience, I became a better professional. I am always innovating, looking for new opportunities and working with the Mystery Shopping Providers Association to define ethics and best practices in the market.<\/em><\/p>\nAs for disadvantages, I must confess: I've been late to meetings many times in my life rescuing dogs on the streets\u2026 Sorry\u2026 That's me!\u201d<\/em><\/p>\n What does she think of the union with Checker?<\/strong><\/p>\n\u201cI joke with my Israeli partners that they have made me a much smarter, more alert, and agile person. And this joke is 100% true. With Checker,, I learned that tomorrow is now! My concept of efficiency has been twisted. This partnership is certainly a welcome break in the customer experience market. Toda rab\u00e1, Checker!\" <\/em><\/p>\n<\/div>
<\/span><\/div>Pioneira em Mystery Shopping na Am\u00e9rica Latina, Stella Kochen Susskind<\/strong> fundou a Buy & Test em 1988, mudando o nome da empresa em 2009. Stella Susskind \u00e9 considerada uma das especialistas mais importantes em Customer Experience no mundo. Seu livro “Cliente Secreto \u00e0 metodologia que revolucionou o atendimento ao consumidor” \u00e9 um best-seller e o primeiro livro sobre o Mystery Shopping na Am\u00e9rica Latina. Considerada como uma mente muito criativa, Stella Susskind inova novamente com a SKS, uma consultoria de experi\u00eancia do cliente alimentada pela mais poderosa plataforma israelense de pesquisa de mercado, Checker Software.<\/p>\n She has spoken internationally at conferences in Barcelona, \u200b\u200bStockholm, Amsterdam, London, Athens, San Diego, Chicago, Las Vegas, Buenos Aires, and of course in Brazil. Her performances are well regarded because of Stella's experience, her good humor, dynamism, but most of all, humanity and affection for the audience.<\/p>\n<\/div> Fundadora e primeira presidente da Mystery Shopping Providers Association da Am\u00e9rica Latina em 2008 , Stella \u00e9 membro atuante da Associa\u00e7\u00e3o e em 2021 recebeu seu sexto pr\u00eamio MSPA Elite Member. Esse pr\u00eamio a coloca entre os 10 melhores experts em Mystery Shopping no mundo e a \u00fanica premiada na Am\u00e9rica Latina.<\/p>\n<\/div> \u201cFirst of all I am passionate about life and my work and it makes a big difference. I love people, I love to serve clients and have long partnership. I love dogs and I am absolutely addicted to Customer Experience. This gives me advantages and also some disadvantages. I am always striving for perfection in my company, my professional life, and my projects, but I always worry about the impact of results on people's lives, which makes me strive even further.<\/em><\/p>\n As someone who is passionate about customer experience, I became a better professional. I am always innovating, looking for new opportunities and working with the Mystery Shopping Providers Association to define ethics and best practices in the market.<\/em><\/p>\n As for disadvantages, I must confess: I've been late to meetings many times in my life rescuing dogs on the streets\u2026 Sorry\u2026 That's me!\u201d<\/em><\/p>\n What does she think of the union with Checker?<\/strong><\/p>\n \u201cI joke with my Israeli partners that they have made me a much smarter, more alert, and agile person. And this joke is 100% true. With Checker,, I learned that tomorrow is now! My concept of efficiency has been twisted. This partnership is certainly a welcome break in the customer experience market. Toda rab\u00e1, Checker!\" <\/em><\/p>\n<\/div><\/span><\/div>Stella describes herself as passionate about Customer Experience. In her own words:<\/h3><\/div>
![](\"https:\/\/skscx.com.br\/wp-content\/uploads\/2019\/10\/left-quote.png\")