{"id":515,"date":"2020-09-25T13:44:31","date_gmt":"2020-09-25T13:44:31","guid":{"rendered":"https:\/\/skscx.com.br\/?p=515"},"modified":"2020-09-25T13:44:31","modified_gmt":"2020-09-25T13:44:31","slug":"meus-15-minutos-com-dr-aloysio-faria","status":"publish","type":"post","link":"https:\/\/skscx.com.br\/en\/meus-15-minutos-com-dr-aloysio-faria\/","title":{"rendered":"Meus 15 minutos com Dr Aloysio Faria!"},"content":{"rendered":"

Eu era uma jovem empreendedora de 26 anos quando recebi uma liga\u00e7\u00e3o do cliente \u00a0do Grupo Alfa:<\/p>\n

\n

\u201cStella, Dr Aloysio quer falar com voc\u00ea pessoalmente sobre o projeto de Cliente Oculto nas lojas C&C e nos Hot\u00e9is Transamerica. Por gentileza esteja aqui segunda, no primeiro hor\u00e1rio .\u201d<\/p>\n<\/blockquote>\n

Passei o final de semana inteiro imaginando o que o Dr Aloysio queria me falar.<\/p>\n

Entrei \u00a0na sala dele na segunda-feira, j\u00e1 haviam me orientado a n\u00e3o dar as m\u00e3os e para n\u00e3o sentar em determinada cadeira.<\/p>\n

Com um sorriso t\u00edmido Dr Aloysio, ao contr\u00e1rio do orientado, me estendeu a m\u00e3o e pediu que eu sentasse na cadeira \u201cproibida.\u201d<\/p>\n

\n

\u201c Stella, eu estava no avi\u00e3o com minha esposa e abri uma revista . Me deparei com um artigo muito interessante sobre a import\u00e2ncia do trabalho de Cliente Oculto e gostaria de dividir com voc\u00ea .\u201d<\/p>\n<\/blockquote>\n

Com uma gentileza \u00fanica, Dr Aloysio me estendeu 3 p\u00e1ginas de xerox com diversas partes marcadas por ele com marca texto.<\/p>\n

\n

\u201c Isso \u00e9 para voc\u00ea , tenho certeza que apreciar\u00e1\u201d. Levantou-se, me deu as m\u00e3os , agradeceu a minha aten\u00e7\u00e3o por ter ido l\u00e1 e nos despedimos.<\/p>\n<\/blockquote>\n

Foram 15 minutos inesquec\u00edveis para mim.<\/p>\n

RIP Aloysio Faria! Sua xerox est\u00e1 comigo at\u00e9 hoje . O senhor me mostrou que riqueza est\u00e1 na alma.<\/p>\n

#aloysiofaria #clienteoculto \u00a0#mysteryshopping #customerexperience #cx #nps #consumerinsights #omnichannel<\/p>\n<\/div>

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